Rental
Policies
Reservations
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Weekly- Saturday to Saturday.
Deviations can be made on a last minute basis and are subject
to availability. Discount for multiple week stay in the same
property.
Nightly-2 night minimum required.
Call for restrictions and availability. Discount for 3+ nights
stay in same property.
Packages- Packages are offered
from Mid-September till the end of April. No packages are offered
from May 1st through middle of September.
Winters- Retired? Winter monthly
rates apply from October 1st till Easter (or April 1st - whichever
comes first). One month minimum and Winter Rentals begin on
the first of each month.
Tentatives-Current year guests have
first option to renew until check out time. $50.00 for a condominium
and $100.00 for a house per week deposit required and is nonrefundable/nontransferable
unless the property becomes unavailable. Tentatives are accepted
with understanding that rate is subject to change. Owners have
first choice of their property. Reservations must be confirmed
with full rental deposit by January 15 of the following year.
Check-In
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4 pm. Register and pick up keys at Dunes Realty office. Office closes
at 8 pm or dark. Late arrival instructions are posted on office
door.
Check-Out
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10 am. No late check-outs. Return keys to our office
after preparing the unit for departure, closing & locking unit.
Drop keys in slot if leaving before 9am.
Payment
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Weekly reservations require advance deposit of half the basic rental
amount within two weeks from date the reservation is made. Final
payment including taxes, security deposit and any rental items is
due 30 days prior to arrival. Personal checks accepted if received
30 days prior to arrival. Payments after 30 days may be applied
to Visa/Master Card. Canadian payments must be in U.S. funds.
Returned
Checks back
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A $20.00 service charge applies.
Accidental
Damage Waiver back
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All reservations will be charged a $50 Administrative Fee which includes our Accidental Damage
Waiver. It will be automatically added to each reservation at booking.
It is not refunded or applied to future rentals.
The damage waiver is limited to a maximum coverage of $1,000 per stay.All guests staying in the property (not to exceed maximum occupancy)
will be covered by this waiver and will not be obligated to pay
for accidental loss or damage to the rental unit or its contents.
The Accidental Damage Waiver does not include:
- Intentional Acts, gross negligence or willful conduct.
- Evidence of and/or damage caused by pets (pets are prohibited
in rental properties).
- Damage done by unauthorized groups.
- Loss of use.
- Loss or damage to guest's personal property or rental equipment
brought onto the premises.
- Normal wear & tear.
- Damage to electric vehicles (golf carts).
- Any damage caused by a violation of Dunes Rental Rules &
Regulations or in an action that violates local, state or federal
laws.
- Acts of God
The Staff of Dunes Realty will determine all necessary repairs.
Report all damages to Dunes Realty by the day of check-out. Dunes Realty and its property owners are not responsible for the damage, loss or theft of personal property, including but not limited to automobiles, motorcycles, recreational vehicles, personal items and cash.
Cancellations
& Transfers back
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Confirmed reservations are not transferable to another property.
If you cancel your confirmed reservation and the property is not
re-rented, you forfeit half the basic rental amount. If you have
paid in full and the unit does not re-rent, you forfeit half the
basic rental amount. All other money prepaid will be refunded. If
property is re-rented, all money prepaid will be refunded.
Vacation Protection Plan back to top
You have the option of protecting your vacation investment through the purchase of travel insurance. Although this insurance is optional, it is recommended. It provides protection should you be forced to cancel, interrupt or delay your trip due to evacuation, serious illness or a death of a family member. Travel Insurance is available to guests booking a minimum of thirty (30) days prior to arrival.
Travel Insurance is provided through CSA Travel Protection and you will receive information on their program via either email or standard mail. For more details on purchasing trip insurance, to file a claim or customer service, please call CSA directly
(877) 433-8749. Product code ICI 320-RD.
Capacity of Accommodations back
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Properties are restricted to the number accommodates stated regardless
of available bedding. Exceptions made only for infants. Misrepresentation
will result in eviction without refund. Campers allowed at properties
for transportation only. Some condominiums do not allow recreational
vehicle parking.
No-No's
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NO house parties. Dunes Realty's property
owners accept families only.
NO Groups. (Fraternity, Sorority, student,
and singles) Misrepresentation will result in eviction without refund.
NO grilling on decks or porches.
NO fireworks on any of the premises.
NO moving of furniture.
NO phone calls charged to unit phone.
NO washing automobiles at unit.
NO motor home or camper hook up.
No Pets
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Pets are not allowed in any rental property. Misrepresentation will
result in eviction without refund.
No-Smoking Units
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Some properties are designated as non smoking. We cannot guarantee
that the property will be smoke free; however, we will make every
effort to respect this request.
Surfside Beach Public Smoking Ordinance back to top
The Town of Surfside Beach has enacted a Public Smoking Ban within the town limits. The ban prohibits smoking in buildings used by the public, 30 feet from those buildings' entrances, on beaches, beach walkovers and in recreation facilities and parks. The ordinance does not affect properties, businesses and beaches located in Garden City Beach, Myrtle Beach or unincorporated areas of Horry or Georgetown Counties.
Parking & Complex
Amenities back
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Parking and other complex amenities are controlled by individual
Home Owner Associations at condominiums and some housing communities.
Parking permits are issued based on allocated space determined by
individual condominium associations. Dunes Realty is not responsible
for parking rules, towing or parking tickets, nor the upkeep or
maintenance of amenities such as elevators, pools or common areas
managed by an association. Should you have problems, please call
us and we will contact the appropriate property management company.
Beach home parking is restricted by the physical limitations of
the property.
Linens
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Properties are equipped with pillows, bedspreads, mattress pads
and some blankets. Bed & bath linens are not included. You may rent
these items or bring your own. Bed and bath linens may be rented
individually or in packages specific to your property. Minimum order
of $20.00. Crib linens are not available. Rental linen
cancellations require a two (2) week notice to receive a refund.
Other rental items are available from Vacation Equipment Rentals (800-516-9886 or ver-sc.com)and are delivered and picked up from the unit by Vacation Equipment Rentals and are not the responsibility of Dunes Realty.
Damaged, lost or stolen items are the responsibility of the renter. (See
our Hassle Free Vacations
Page for more details)
Housekeeping
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Departure maid service is included in rental rate. Units are equipped
with vacuum, broom and mop. Cleaning supplies are not provided.
We request that the unit be prepared for departure by emptying the
refrigerator, removing all trash, and starting the dishwasher.
 Equipment
& Furnishings
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The rental properties are privately owned and are decorated and
equipped to satisfy the particular tastes and desires of the individual
owner. Conditions and furnishings vary according to age and care
given by the owner. Do not rearrange furniture or remove any items
that are of the interior decor.
Handicap Facilities
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Please ask our reservationist for assistance if you require special
facilities.
Locked Closets
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Some owners have private storage. These areas are absolutely not
included in the rental.
Construction
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Tourism is the largest industry in the Garden City Beach and Surfside
Beach area; new houses are always being built. We can not predict
the location of all construction activity in the area and may not
be able to inform you at the time you make your reservation whether
or not your accommodations are near a construction site. Should
you find yourself near construction, please exercise patience and
understanding. In the event it becomes intolerable, we'll do our
best to talk to the contractors, but no refunds or moves will be
made.
Repairs
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We cannot guarantee air conditioning or appliances. There are NO
REFUNDS should they fail. We strive to keep them in good
working condition and will do everything possible to repair any
malfunction within a reasonable time frame.
Routine Maintenance
& Agent Access back
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Dunes Realty, or its agents, may enter the premises for the purpose
of completing necessary maintenance or for other necessary purposes.
Oftentimes it is impossible to notify you in advance of this work.
Occasionally, a vacation rental property is for sale and may be
shown during your stay with us. Viewings are arranged in advance
by our sales staff.
Concierge Services
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Fax, copy machines and Internet access are available. Also, advice
on local restaurants, fishing, shopping, etc. is available. Please
ask us for assistance.
Rental Items
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Neither Dunes Realty nor its homeowners are responsible for any
items rented through an outside agency. Rental items belong to the
rental company and should be treated with care. If rental item(s)
are lost or damaged, you will be responsible for repair or replacement
cost. The Accidental Damage Waiver does not cover rental items.
Rental items generally are delivered and picked up from properties.
Lost & Found
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Dunes Realty is not responsible for personal items left behind.
Items not claimed after 30 days will be donated to a local charity.
Any items requiring shipping will be given to a local mailing service
for COD return.
Phones, Messages
& Mail back
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Mail sent to guests must be sent C/O Dunes Realty. Include the guest's
name, property name and/or unit number. If someone is trying to
reach a guest by phone, we will simply supply that person with the
property phone number.
Late Arrivals
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Arrangements will be made for property access. See instructions
posted on our office door.
Special Reminders
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All town and community ordinances are to be observed. No vehicles
allowed on dunes or beaches. No beach fires are allowed on the beach.
Please use only beach access provided - do not walk on private property.
Electric Vehicles
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Electric vehicles (golf carts) are subject to all laws and ordinances
applicable to operations of a motor vehicle on public roads, including
that all operators must possess a valid driver's license. Traffic
laws and ordinances are enforced by local authorities. Guests shall
comply with all applicable laws and ordinances, shall be liable
for any damage or injury they or their invitees cause while operating
an electric vehicle, and shall hold Dunes Realty free and harmless
from liability for such damage or injuries. Damage to electric vehicles
is not covered by the Accidental Damage Waiver.
Heated Pools
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Houses advertised with heated pools will be heated during the following
time periods: March 1st - May 30th and September 1st - November
1st of each year. Please note that pool heaters will not operate
if the air temperature surrounding the heat pump drops below 50
degrees Fahrenheit.
Typos
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Although every effort has been made for accuracy, Dunes Realty is
not responsible for errors in the brochure or on the website. Descriptions
and rates are subject to correction or change without notice.
THIS AGENCY RESERVES THE RIGHT TO REFUND DEPOSIT, REFUSE RENTAL
OR DISCONTINUE OCCUPANCY IF, IN THE AGENT'S OPINION, TENANT IS DETRIMENTAL
TO PROPERTY.
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